Complaints and Appeals reports
The Complaints and Appeals Office (CAO) does not have the legislative authority to reconsider, confirm, vary or cancel a regulatory decision
The CAO continues to review service-related complaints and may assist in clarifying applicable regulatory requirements and CFIA policies. Regulated parties that disagree with a regulatory decision should continue to discuss their concerns with a CFIA inspector.
The CFIA has a Complaints and Appeals process that allows stakeholders to register complaints and appeals related to quality of service, administrative errors and regulatory decisions. The Complaints and Appeals Office (CAO) was launched on April 2, 2012.
Complaints and Appeals Office data
- October 2018 – March 2019
- April – September 2018
- October 2017 – March 2018
- April – September 2017
- October 2016 – March 2017
- April – September 2016
- October 2015 – March 2016
- April – September 2015
- October 2014 – March 2015
- April – September 2014
- October 2013 – March 2014
- April – September 2013
- October 2012 – March 2013
Annual reports
- Date modified: