After consulting with and receiving feedback from industry, the Agency has taken steps to make the following improvements:
Enhanced Identity Assurance Protocols: new features added to validate that those seeking services on behalf of a company are authorized to do so.
Centralized vs Decentralized Enrolment Models: flexible option to enrol your business with My CFIA using either a centralized or decentralized model— whichever best suits your organization.
Enhanced Identity Assurance Protocols
In this release of My CFIA, the Profile Authority role replaces the Legal Contact role. Those who enrolled as a Legal Contact must submit their signed Proof of Authority Form and re-attest as Profile Authority, or can identify a new Profile Authority.
The following protocols have been introduced to the My CFIA enrolment process:
The role of the Profile Authority is to oversee all information, records or requests for any Party Profile that they are associated with in My CFIA.
The Proof of Authority Form ensures that the person enrolling as the Profile Authority has been authorized to claim that role. This is done by having the form signed by a current owner, partner, director, or company officer (CO) of the business. Once complete, and signed, the form must be uploaded to My CFIA, along with Proof of Business document.
The CFIA will review and validate all submitted documentation, for more information about the Profile Authority and other key roles, consult the glossary.
Centralized and Decentralized Enrolment Models
Release 2 provides you with the flexibility to apply a centralized or decentralized Party Profile model when enrolling.
A "centralized model" allows your business to manage all of their service requests, including payments from a single, online Party Profile. A "decentralized model" allows you to create multiple profiles for your business.
To help you determine which model works best for you consider how your business interacts with the CFIA by taking the following into consideration:
Does your business have numerous facilities, locations, operational units or divisions with a separate, head or national office? If so, are permissions and export certificates requested by the head office or by the individual facilities, units or divisions?
Does your business interact with the CFIA through a broker?
Does the business interact with Alternative Service Providers (ASP) such as a CFIA accredited veterinarian or laboratory?
If so, who interacts and with the ASP, the head office or the individual facilities?
Are payments invoiced to a central location or handled by each facility, operational unit or division?
After having done so, if you are still uncertain which model to use, you may contact Ask CFIA at 1-800-442-CFIA (2342) for more information and assistance.
Centralized Enrolment Model
A centralized model allows a business to manage all of their service requests, payments, and issued permissions or export certificates from a single Party Profile.
When a business enrols using this model, they assign a single Profile Manager, approved by a single Profile Authority, to invite other Party Contacts, such as employees or brokers, to have access to the Party Profile.
Any Party Contact (employee or service broker) can view profile information and submit a service request. While Party Contacts (employees or service brokers) will not be able to update Party Profile information, they can view and manage their own service requests.
The Profile Manager, Alternate Profile Manager and Profile Authority roles have full administrative rights and are able to update all profile information, view and manage all service requests.
Example 1 – Fictional Centralized Enrolment Model Scenario
Processed Products Inc. operates three facilities across Canada. All paperwork is processed at their head office. Joe Brown is the only company owner; he has staff to handle all CFIA paperwork through:
the Director of Business Affairs, Dave Jordan
the Regulatory Manager, Drew Doyle
the Financial Manager, Sally Sutherland
Possible Role Assignments
Profile Authority: Dave Jordan
Profile Manager: Drew Doyle
Alternate Profile Manager: Sally Sutherland
Decentralized Enrolment Model
A decentralized model allows a business to choose to have multiple facilities, organizational units or business divisions to interact with My CFIA independently using their own authorized Party Profile. Each Party Profile is created using a unique "Profile Name;" but all Party Profiles would be identified by a common "Legal Name," associating them with a single business entity.
Under this model, Profile Managers, Alternate Profile Managers and Party Contacts can view details, submit and manage service requests, payments, and receive issued permissions or export certificates, for any Party Profiles to which they are connected. Party Contacts (employees or service brokers) can only view details about the service requests they submit.
A business can choose to authorize a single Profile Authority to oversee all of their Party Profiles. Refer to the table below for the administrative rights associated with each role.
View Profile Information
Submit Service Requests
Update Party Profile Information
View and Manage their own Service Requests
View and Manage all Service Requests
Party Contact (Employee or Broker)
Profile Manager, Alternate Profile Manager and Profile Authority
Example 2 – Fictional Decentralized Enrolment Model Scenario
ABC Prepared Meats is a large, national company. The company is run by a board of directors, including the VP of Operations, Marcel Jolicoeur. It has offices across the country and each office operates independently when interacting with the CFIA. Each office has a Quality Control Manager, who reports to a national Director of Quality of Assurance, Jodi Grant. Each facility also has an Operations Manager who reports to a National Director of Operations, Jamie Toth.
Quality Control Managers reporting to Jodi Grant
Susie Cruz, Manager, Toronto facility
George Baxter, Manager, Montreal facility
Paula White, Manager, Calgary facility
Mimi Leblanc, Manager, Moncton facility
Operations Managers reporting to Jamie Toth
Nathan Smith, Manager, Toronto
Phil Phillips, Manager, Montreal
Corey Blanchard, Manager, Calgary
Bill Jones, Manager, Moncton