Chapter 1 - Administrative Requirements for Pre-market Assessment and Product Registration of Livestock Feed
1.7 Service Standards and Contact Information
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The Animal Feed Division will make every effort to respond to questions in a timely manner. In order to facilitate the submission process, applicants should read the available guidance and regulatory documents available on CFIA's website before contacting the AFD to ask their questions.
The AFD makes science- and evidence-based feed registration decisions using the information that applicants provide for assessment. For their part, applicants are expected to provide a complete submission of high quality.
If you submit an application that is accepted, your confirmation e-mail indicating that it was accepted will include an estimated time frame for the assessment. This estimate will be based on the current service delivery averages at the time of submission.
Due to the volume of submissions, applicants are advised not to request status updates prior to the end of the service delivery estimate provided. After this date, file status updates may be requested by sending an e-mail to the PASO using the word feed and your file reference number in the subject line. Status update requests that do not include a reference number will not receive a response.
If you disagree with the outcome of an assessment, or if you have a complaint regarding the review of your submission, contact the AFD by email at: AFD_DAA@inspection.gc.ca. You will be directed to speak with the evaluation manager. If you are not satisfied with the results of this discussion, you may contact the Director of the AFD. Following this, if your issue is still unresolved, you may file a complaint with the CFIA's Office of Complaints and Appeals.
1.7.1 Contact information
For questions of a technical nature related to the feed registration or ingredient approval process, please contact the AFD by email at: AFD_DAA@inspection.gc.ca.
For questions related to the administrative process of submitting an application, or for file status updates (for submissions that have exceeded the estimated service delivery date), please contact the Pre-market Application Submissions Office by email at: firstname.lastname@example.org.
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