• Changes to specimen signature record (SSR) templates to ensure period acknowledgement of manager’s responsibility under the CFIA Code of Conduct and the FAA. All revised SSRs have been reviewed and re-signed by managers;
• Increased communication among financial staff to improve information sharing;
• Improved messaging around the importance of revenue management to frontline staff and managers; and
• Inclusion of revenue monitoring in the Quality Management System to ensure the quality of invoicing process.

The CFIA has substantially advanced work to improve its controls in the following areas:

• Revision of Work Shift Agreements which more clearly identify the types of services provided by and invoiced by the CFIA.

5.2 Action plan for the next fiscal year and subsequent years

Building on progress to date, the CFIA is positioned to complete its initial three-year self-assessment plan in 2012-13 and commence on-going monitoring in 2013-14.

By the end of fiscal year 2012-13, the CFIA plans to:

• Complete the documentation, design effectiveness and operating effectiveness testing for: Capital Assets and Financial Management.
• Complete the design effectiveness and operating effectiveness testing for: SAP / Enterprise, PeopleSoft, Electronic Invoicing, and CFIA IT Access Control and Change Management.
• Complete on-going operating effectiveness testing for: Revenue, Pay and Operating and Maintenance Expenses.
• Continue to follow-up on any outstanding improvement opportunities identified in the previous years.
• Develop a multi-year monitoring plan to identify the areas for continued or periodic observance, update and testing on a defined rotational basis consistent with the level of risk.

For fiscal year 2013-14 and thereafter, the CFIA plans to:

• Conduct self-assessment activities as per the multi-year monitoring plan; and
• Continue to follow-up on any outstanding improvement opportunities identified in the previous years.