Complaints & Appeals Office (CAO) – Six Month Report (October 2017 – March 2018)
Total Files Received | October 2017 – March 2018 Total |
---|---|
Compliments | 22 |
Comments | 6 |
Complaints – new | 27Table Note 1 |
Table Note
- Table note 1
-
Of the 27 complaints received between October 1, 2017 and March 31, 2018, 16 were closed by March 31, 2018.
Total Complaints Closed | October 2017 – March 2018 Total |
Carried over from previous period |
---|---|---|
Complaints closed – new | 16Table Note 2 | |
Complaints closed – carried over | 10Table Note 3 | |
Total complaints closed | 16+10=26Table Note 4 |
Table Notes
- Table note 2
-
Of the 27 complaints received between October 1, 2017 and March 31, 2018, 16 were closed by March 31, 2018.
- Table note 3
-
In addition, 10 complaints received prior to October 1, 2017 and carried over were also closed between October 1, 2017 and March 31, 2018.
- Table note 4
-
In total, 26 files were closed between October 1, 2017 and March 31, 2018. There are 11 files received between October 1, 2017 and March 31, 2018 which remain open and will be carried forward to the next period.
Closed Complaint Files by Incoming Type | October 2017 – March 2018 Total |
---|---|
Service complaints | |
Delay | 2 |
Behaviour/attitude of staff | 1 |
Errors | 0 |
Lack of service orientation | 7 |
Total service complaints closed | 10 |
Regulatory decision complaints | |
Decision challenge | 15 |
Policy challenge | 1 |
Total regulatory decision complaints closed | 16 |
Total closed | 26Table Note 5 |
Table Note
- Table note 5
-
In total, 26 files were closed between October 1, 2017 and March 31, 2018. There are 11 files received between October 1, 2017 and March 31, 2018 which remain open and will be carried forward to the next period.
Closed Complaint Files by Final Outcome | October 2017 – March 2018 Total |
---|---|
Files not reviewed or withdrawn | 1 |
Service complaints | |
Founded | 5 |
Unfounded | 5 |
Inconclusive | 0 |
Total service complaints closed | 10 |
Regulatory decision complaints | |
Upheld | 9 |
Reconsidered/amended | 6 |
Total regulatory decision complaints closed | 15 |
Total complaints closed | 26Table Note 6 |
Table Note
- Table note 6
-
In total, 26 files were closed between October 1, 2017 and March 31, 2018. There are 11 files received between October 1, 2017 and March 31, 2018 which remain open and will be carried forward to the next period.
- Date modified: