National Import Service Centre

Important notice: Hours of service – December 7-9

From Saturday 7th to Monday 9th, 2019 CFIA will be upgrading its telephone system. Calls placed to any CFIA phone number, including the main contact number 1-800-442-2342 and the National Import Service Centre 1-800-835-4486, may result in a busy tone or possible disconnection. Please try your call again.

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in cooperation with the Canada Border Services Agency (CBSA), operates the National Import Service Centre (NISC).

What is the CFIA National Import Service Centre?

The National Import Service Centre processes import request documentation / data sent by the importing community across Canada. Staff review the information and return the decision electronically to the CBSA, which then relays it to the client or the broker/importer.

In addition, NISC staff handle telephone inquiries regarding import requirements for all commodities regulated by the CFIA and, when necessary, coordinate inspections for import shipments.

Contact us

7:00 a.m. to 3:00 a.m. (Eastern Time)
Telephone and EDI: 1-800-835-4486 or 1-877-493-0468 (Canada or U.S.A.)
1-289-247-4099 (local calls and all other countries)
Facsimile: 1-613-773-9999



CFIA programs and services

Import related codes

Date modified: