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National Import Service Centre

Important notice: hours of service – December 24-25

On December 24th and 25th, the NISC's service hours will remain from 7am to 3am (Eastern time) but its telephone line will not be monitored from 6pm on December 24th to 7am on December 26th (Eastern time). If you need to reach the NISC for assistance during this time period, please email

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in cooperation with the Canada Border Services Agency (CBSA), operates the National Import Service Centre (NISC).

What is the CFIA National Import Service Centre?

The National Import Service Centre processes import request documentation / data sent by the importing community across Canada. Staff review the information and return the decision electronically to the CBSA, which then relays it to the client or the broker/importer.

In addition, NISC staff handle telephone inquiries regarding import requirements for all commodities regulated by the CFIA and, when necessary, coordinate inspections for import shipments.

Contact us

7:00 a.m. to 3:00 a.m. (Eastern Time)
Telephone and EDI: 1-800-835-4486 or 1-877-493-0468 (Canada or U.S.A.)
1-289-247-4099 (local calls and all other countries)
Facsimile: 1-613-773-9999



CFIA programs and services

Import related codes

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