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National Import Service Centre

Maintenance notice

The following services may not be available on December 6, 2020 between 3:00 am and 7:00 am EST:

Please contact the National Import Service Centre at 1-800-835-4486 if you have questions or need assistance.

On August 17, 2020, the Canada Border Services Agency (CBSA) will decommission the legacy Other Government Department (OGD) release service options, Other Government Department (OGD) Pre-Arrival Review System (PARS) and the OGD Release on Minimum Documentation (RMD). See CBSA's Customs Notice.

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in cooperation with the Canada Border Services Agency (CBSA), operates the National Import Service Centre (NISC).

What is the CFIA National Import Service Centre?

The National Import Service Centre processes import request documentation / data sent by the importing community across Canada. Staff review the information and return the decision electronically to the CBSA, which then relays it to the client or the broker/importer.

In addition, NISC staff handle telephone inquiries regarding import requirements for all commodities regulated by the CFIA and, when necessary, coordinate inspections for import shipments.

Contact us

7:00 a.m. to 3:00 a.m. (Eastern Time)
Telephone and EDI: 1-800-835-4486 or 1-877-493-0468 (Canada or U.S.A.)
1-289-247-4099 (local calls and all other countries)
Facsimile: 1-613-773-9999

Integrated Import Declaration (IID) Status

All importers and customs brokers are expected to now be only using the IID channel when declaring CFIA regulated goods to the Canada Border Services Agency (CBSA). If you are experiencing issues in transitioning please contact cfia.edi-edi.acia@canada.ca for additional support. Delaying your transition to full usage of the IID channel could lead to longer wait times when it comes to clearing your shipments, as our resources are now focused on supporting the improved declaration process.

News

Guidance

CFIA programs and services

Import related codes

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